shipping lnformation
Shipping Information
At Lienyu Jewelry, we understand that your precious jewelry deserves the safest and most reliable delivery service. This page outlines our shipping policies, including delivery ranges, timelines, costs, and packaging standards, to ensure your order arrives in perfect condition and on time. For any shipping-related questions, please contact us at bella20251103@outlook.com.
1. Shipping Destinations
We currently offer shipping services to over 50 countries and regions worldwide, covering major markets such as the United States, Canada, the European Union, the United Kingdom, Australia, Japan, and Singapore. If your location is not listed, please contact our customer service team for a customized shipping solution.
2. Shipping Methods & Delivery Times
We cooperate with trusted international logistics partners (UPS, FedEx, DHL, and local premium couriers) to provide different shipping options based on your needs. The specific delivery times are as follows (calculated from the date of order dispatch, excluding order processing time):
|
Shipping Method
|
Delivery Range
|
Estimated Delivery Time
|
Tracking Service
|
|---|---|---|---|
|
Standard Shipping
|
Global
|
7-15 Business Days
|
Yes (Tracking number provided via email)
|
|
Express Shipping
|
United States, EU, UK, Australia
|
3-5 Business Days
|
Yes (Real-time tracking available)
|
|
Priority Shipping
|
United States (Contiguous States)
|
1-3 Business Days
|
Yes (Signature required upon delivery)
|
Note: Delivery times may be affected by factors such as customs clearance, public holidays, or unforeseen weather conditions. We will keep you informed of any delays via email.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, shipping method, and destination. You can view the exact shipping fee at the checkout page after entering your delivery address. Additionally, we offer the following shipping promotions from time to time:
-
Free Standard Shipping for orders over $199 (applicable to most countries);
-
50% Off Express Shipping for orders over $499;
-
Free Priority Shipping for custom jewelry orders over $999 (U.S. only).
4. Order Processing Time
Before shipment, all orders undergo strict quality inspection and packaging. The processing time varies by product type:
-
In-stock jewelry (e.g., ready-made necklaces, earrings): 1-2 Business Days;
-
Custom jewelry (e.g., engraved rings, personalized bracelets): 3-7 Business Days (depending on the complexity of the design);
-
Holiday peak periods (e.g., Christmas, Valentine’s Day): Processing time may be extended to 3-5 Business Days for in-stock items, and 7-10 Business Days for custom items. We recommend placing orders in advance.
5. Packaging & Protection
To ensure your jewelry arrives intact, we use professional anti-collision and anti-tarnish packaging materials, including:
-
Inner layer: Anti-tarnish velvet pouch to protect the jewelry from oxidation;
-
Middle layer: Shock-absorbing foam and hard cardboard box to prevent impact damage;
-
Outer layer: Waterproof and tear-resistant shipping box with Lienyu Jewelry’s brand logo.
All packages are discreetly labeled without any indication of the contents to protect your privacy.
6. Customs & Duties
International shipments may be subject to customs duties, taxes, or other fees imposed by the destination country/region. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. We will provide a commercial invoice with accurate product information to facilitate customs clearance. For details on local customs policies, we recommend consulting your local customs office in advance.
7. Tracking Your Order
Once your order is dispatched, we will send a shipping confirmation email to your registered email address (e.g., bella20251103@outlook.com if you used this to place the order), which includes a unique tracking number and a link to the logistics provider’s tracking page. You can also track the order status by logging into your account on www.lienyu.com and navigating to "My Orders".
8. Missing or Damaged Shipments
If you do not receive your order within the estimated delivery time, or if the package is damaged or the contents are missing upon receipt, please contact us immediately at bella20251103@outlook.com within 3 days of the delivery date. Please provide your order number, tracking number, and photos of the package (if damaged) so that we can assist you with an investigation, claim, or reshipment promptly.
9. Contact Us
For any questions about shipping, please feel free to reach out to us:
Email: bella20251103@outlook.com
Website: www.lienyu.com
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (EST)